Terms and Conditions

1. Our Services

Jampani Couriers provides courier, parcel, and cargo delivery services across South India, including but not limited to same-day metro delivery, standard delivery, real-time shipment tracking, and cash-on-delivery (COD) collection, as described on our website or agreed in a service agreement with the Customer.

Service availability, delivery timelines, and coverage areas depend on the origin, destination, package type, and prevailing operational conditions, and are estimates rather than guarantees unless separately confirmed in writing for a specific shipment.

2. Booking and Shipment Information

You are responsible for providing accurate information at the time of booking, including but not limited to sender and recipient names, addresses, contact numbers, package contents, weight, and declared value. We are not liable for delivery failure, delay, or loss arising from incorrect or incomplete information supplied by you.

Every shipment is assigned a unique tracking number, which you should retain for tracking, communication, and claims purposes.

3. Prohibited and Restricted Items

You must not tender any of the following for shipment through Jampani Couriers:

• Illegal drugs, narcotics, or controlled substances
• Firearms, ammunition, explosives, or hazardous/flammable materials
• Currency, bullion, or negotiable instruments unless expressly agreed in writing
• Live animals, perishable items requiring special handling not contracted for, or human remains
• Any item whose carriage is prohibited or restricted under applicable Indian law

We reserve the right to inspect, refuse, or return any shipment that we reasonably believe contains a prohibited or restricted item, and to report such items to the appropriate authorities where required by law.

4. Charges and Payment

Shipping charges are calculated based on weight, dimensions, distance, service type (standard or same-day), and any additional services requested (such as COD collection or insurance). Charges must be paid at booking, on delivery for COD shipments, or as per the payment terms agreed with business accounts.

For Customers on credit or invoicing arrangements, payment is due within the period stated on the invoice. We reserve the right to suspend services for accounts with overdue balances.

5. Delivery, Delay, and Non-Delivery

We will make reasonable attempts to deliver each shipment to the address provided. If a shipment cannot be delivered due to an incorrect address, recipient unavailability, or refusal to accept, we will attempt to contact you or the recipient and may return the shipment to the origin, subject to applicable charges.

Estimated delivery times, including same-day delivery windows, may be affected by factors outside our reasonable control, including weather, traffic, regulatory checks, strikes, or force majeure events. We are not liable for delay caused by such factors.

6. Liability and Insurance

Our liability for loss, damage, or delay is limited to the lower of the declared value of the shipment or the insurance limit stated above. We are not liable for indirect, incidental, or consequential loss, including loss of business or loss of profit, arising from delay, damage, or non-delivery.

We are not liable for loss or damage to items that were inadequately packaged, mislabelled, or that fall under the prohibited and restricted items listed in Section 3.

7. Claims Process

Any claim for loss, damage, or delay must be reported to us in writing within 7 days of the scheduled delivery date, along with the tracking number, proof of value, and supporting evidence (such as photographs of damaged packaging). Claims received after this period may not be processed.

8. Tracking and Communications

We provide shipment tracking through our website and tracking portal, and may send status updates via SMS, email, or other channels using the contact details you provide. Tracking data, including live location updates, is used to keep you informed of your shipment's progress; see our Privacy Policy for how this data is handled.

9. Cancellations

Bookings may be cancelled before pickup without charge, except for any processing fee already incurred. Once a shipment has been picked up, cancellation may not be possible, and applicable charges will remain payable.

10. Suspension and Termination of Service

We may suspend or refuse service to any Customer who provides false information, tenders prohibited items, has overdue payments, or otherwise breaches these Terms.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. The updated Terms will be posted on this page with a revised effective date, and continued use of our services after such changes constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

13. Contact Us